Frequently asked questions
HAI Labs is proud to offer deep discounts to all our U.S. customers through our Manufacturer Direct Sale program. Here are our answers to frequently asked questions about the program.
2. One year limited warranty is for parts exchange at factory only. All freight, duties and taxes are extra. Online and phone support for technical problems is free and unlimited for the first year.
3. Installation and in-service training are available and recommended for many of our equipment models. Labor is free, but customer must pay for travel, lodging, meals and local transportation.
4. Payment term is 100% prepaid by check or wire transfer. If prepaid by wire transfer, an additional $75.00 bank fee will apply.
5. Delivery is estimated at 30-45 days after receipt of payment.
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